Real-time container tracking, automated ETA updates to customers, and proactive notifications when shipments are delayed.
Logistics operators spend hours every day looking up container status on carrier portals, copying ETAs into customer emails and manually tracking MRN numbers. A typical forwarding office in Rotterdam is handling dozens to hundreds of active shipments at any given moment. Every delay that is not communicated in time translates into unhappy customers and missed planning windows in the port.
Logentic fully automates this process. Our AI agent monitors your shipments continuously through direct connections with carrier APIs, computes realistic arrival times from live vessel positions, and proactively pushes updates to your customers, by email or WhatsApp, before they need to ask.
Logentic is integrated directly with the tracking APIs of all major container shipping lines. The moment a booking or B/L number is created in your system, the agent starts monitoring automatically. Positions, milestones and status changes are retrieved and processed continuously.
The Logentic AI agent calculates expected times of arrival (ETAs) not only from carrier data, but also by combining it with historical port data, live congestion in Rotterdam/Europoort and known transshipment delays. The moment an ETA shifts by more than 12 hours relative to the original plan, this is detected automatically.
On delay, the agent recalculates a realistic new ETA and proactively informs your team and your customers. Your customer never needs to phone in with the question "when will my container arrive?", the answer has already been sent.
Logentic sends status updates to your customers automatically at the moments that matter. You configure per customer or per shipment type which notifications are sent and through which channel (email, WhatsApp Business or both). All messages go out in your company's name, in your corporate branding.
For shipments that pass through Customs, Logentic follows the Movement Reference Number (MRN) automatically. The agent continuously checks the status of customs declarations and T1 documents via Portbase and the Customs system. The moment a shipment is cleared, or held for inspection, your team receives an immediate alert.
This eliminates the need to look up MRN statuses manually in the Customs system and prevents containers from sitting unnecessarily on the terminal. In the event of a physical inspection, your team is alerted instantly, so you can take action straight away and limit demurrage costs.
Every shipment runs through a series of milestones that Logentic records and communicates automatically. From booking to final delivery, each step is captured in a clear timeline that both your team and your customer can consult.
Logentic works alongside your existing TMS, such as CargoWise, Softpak or Descartes. Status updates and ETA changes are written back automatically to your operational system. Your operators no longer have to switch between carrier portals, Portbase and their own TMS, everything is processed centrally by the AI agent.
The integration is bidirectional: new bookings from your TMS are picked up automatically by Logentic, and every status change is reported back in real time. This keeps your system up to date without human intervention.
Book a free 45-minute demo and find out how much faster your team can keep customers informed with track & trace updates.