You're not looking for a new TMS. You're looking for less manual work inside the TMS you already run. Logentic's AI agent Alex automates the inbound side (emails and documents) and the outbound side (Portbase, customs, customer notifications) — and works with CargoWise, Softpak, Descartes or Boltrics. No migration. First 2 weeks free.
Freight forwarder software is the umbrella term for the systems a freight forwarder uses to plan, administer and track shipments. The core is a TMS (Transport Management System): CargoWise, Softpak, Descartes, Boltrics 3PL Dynamics. Around it sits a ring of customs software (NCTS, DMS, ICS2), port community integrations like Portbase for Rotterdam and Amsterdam, CRM, invoicing tools and — new since 2024 — a layer of AI agents that run on top of the TMS.
The problem with classic freight forwarder software isn't that it doesn't work. It works fine. The problem is what happens around the software: an operator reads the booking email, looks up the container number, opens the B/L, retypes fields into the TMS, logs into Portbase, submits the Pre-Arrival notification, emails the customer a status update. That manual work takes 3 to 5 hours per day, per employee. Logentic removes those hours without touching your TMS.
No migration, no new system to learn. Alex reads emails and documents, extracts shipment data and writes it directly into your CargoWise, Softpak, Descartes or Boltrics 3PL Dynamics. Your operators keep working in the TMS they know; the manual data entry in front of it simply goes away.
For customs declarations Logentic connects to your existing customs software (for example the Softpak DMS module, AEB or DTV Douane). For Portbase we handle the API integration under your own Portbase membership. Everything Alex does happens under your authorization — you remain responsible for the declaration and the Portbase notification.
| Scenario | TMS only (CargoWise, Softpak…) | TMS + Logentic AI agent |
|---|---|---|
| New booking email arrives | Read manually, retype data (5–10 min) | Processed automatically in < 30s |
| B/L arrives from the carrier | Open, read, retype fields | Extracted & TMS updated automatically |
| Container discharged — who notices? | Log into Portbase, search for it | Event pushed, customer already notified |
| Customer asks "where is my container?" | Operator interrupted, searches 5 min | Alex answers directly with live data |
| Monday peak of 40 bookings | Inbox backs up, backlog grows | Keeps up — volume scales linearly |
Freight forwarders with 5 to 100 staff doing ocean, air or road freight from or via the Netherlands and Belgium. Most customers process 50 to 500 shipments a day and already run a TMS. The value shows up immediately when (a) operators complain about email overload, (b) retyping B/Ls and booking sheets is a daily ritual, or (c) peak moments exceed your team's capacity.
Small operation without a TMS? Not a fit — Logentic runs on top of a TMS, we don't replace it. Caught between buying a new TMS and adding an AI agent? Our AI TMS explainer and the European forwarder AI gap are good starting points.
No. Logentic runs on top of your existing TMS. Alex writes data straight back into CargoWise, Softpak, Descartes or Boltrics 3PL Dynamics. No migration.
A TMS manages shipments once the data is entered. An AI agent handles the manual steps before and after: reading the email, extracting the document, filling the TMS, notifying Portbase, updating the customer.
Freight forwarders with 5 to 100 staff, 50+ shipments a day, and an existing TMS. Ocean, air and road from or via the Netherlands and Belgium.
Scales with volume and the workflows Alex takes over. First 2 weeks free. Quote after a 45-minute intake.
First workflow in production within 5–10 working days. Subsequent workflows go live one by one after that.
45-minute demo, no commitment. We show Alex processing a real booking email, B/L or Portbase event — inside your own CargoWise, Softpak or Descartes.